CCAAS

CCAAS

Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs. CCaaS solutions are most commonly deployed as a cloud-based CX solution in contact centers, but in some instances, an on-premise CCaaS software solution is more ideal.

It’s difficult for call centers to quickly deploy new features, functions, and channels without the help of an advanced Contact Center as a Service.

THE TAURUS provides a flexible, fully scalable CCaaS offering via a monthly subscription to deliver lower total cost of ownership (TCO) and enable quick deployment of new features, functions and channels rather than the traditional “rip-and-replace” method of changing premise-based software.